1. Overview
Welcome to Jukelingo! We’re here to help you with professional document translation and free passport photo generation. These Terms of Service (“Terms”) govern your use of our website (jukelingo.com), apps, and services, including our translation services and Passport Photo Tool (collectively, “Services”). By accessing or using our Services, you agree to be bound by these Terms, so please read them carefully. If you don’t agree, you may not use our Services.
2. Eligibility
To use our Services, you must be at least 18 years old or the age of majority in your jurisdiction. If you’re acting on behalf of a company or organization, you confirm you have the authority to bind that entity to these Terms.
3. Accounts & Contact Information
To access certain features, like the Passport Photo Tool or translation orders, you may need to provide contact information (email, phone number).
- You agree to provide accurate, current, and complete contact details.
- By opting in via our forms, you consent to receive emails and SMS for photo delivery, order updates, and marketing promotions. Standard message/data rates may apply. You can opt out at any time by replying “STOP” to SMS or using unsubscribe links in emails.
- We store contact information securely for up to 30 days unless you opt out, per our Privacy Policy.
4. Passport Photo Tool
Our free Passport Photo Tool helps you create photos compliant with common government standards (e.g., US, EU, Canada). It’s a client-side utility, meaning all processing happens in your browser for maximum privacy.
- Requirements: For best results, take a front-facing photo against a plain white or off-white wall in bright, even lighting. Use a neutral expression (no smiles), no glasses (unless medically required with no glare), and no hats/headwear (except for religious reasons, no shadows).
- Processing: The tool auto-crops to selected country specs, removes backgrounds using AI, and validates head size. Results may vary with busy backgrounds or poor lighting.
- Outputs: Download a single digital photo (e.g., 600x600px for US) for online submissions or a 4x6-inch sheet (six photos) for printing at stores like Walmart/CVS ($0.16-$0.39).
- No Guarantee: We strive for compliance, but acceptance by governments or embassies depends on their current rules, which you must verify. We’re not responsible for rejections.
- Privacy: Photos are not stored on our servers unless you opt for Print & Ship (see below).
5. Print & Ship (U.S. Only)
For U.S. customers, our Print & Ship service delivers a 4x6-inch sheet (six passport photos) to your provided address via third-party carriers.
- Process: After generating your photo, select Print & Ship ($9.99). We securely transmit the 4x6 sheet and your shipping details to our print partner for fulfillment.
- Delivery: Estimated 2-5 business days, but delays may occur due to carrier issues or incorrect addresses. You’re responsible for providing a valid U.S. address.
- Liability: We’re not responsible for lost or delayed packages due to carrier errors or incorrect addresses, but we’ll assist with resolution case-by-case.
6. Translation Services
Jukelingo offers certified document translation services at competitive prices (e.g., $16.99 per document). Our translations are performed by professional translators and certified for accuracy.
- Process: Submit your document via our secure portal. Typical turnaround is 3-5 business days, depending on complexity.
- Verification: You must confirm translation requirements with the receiving authority (e.g., USCIS, embassies) before ordering, as acceptance varies.
- No Guarantee: While we ensure high-quality translations, we don’t guarantee acceptance by third parties due to their specific requirements.
7. Payments & Refunds
- Pricing: The Passport Photo Tool is free. Translation and Print & Ship prices are shown at checkout and may change without notice.
- Refunds: For Print & Ship, contact support@jukelingo.com within 7 days of delivery for damaged/unusable prints. Include order ID and photos of the issue. We may replace prints at our discretion. Translation refunds are considered case-by-case if the service fails to meet certified standards.
8. Acceptable Use
You agree to use our Services responsibly and lawfully. Prohibited actions include:
- Uploading unlawful, defamatory, or infringing content (e.g., copyrighted photos/documents).
- Attempting to reverse-engineer, hack, or bypass our security measures.
- Using automated tools (e.g., bots, scrapers) that degrade performance.
- Misrepresenting your identity or purpose when using the Services.
9. Intellectual Property
All content on our website and apps (excluding your uploaded photos/documents) is owned by Jukelingo or our licensors and protected by copyright, trademark, and other laws. You receive a limited, non-exclusive, non-transferable license to use the Services for personal or authorized business purposes.
10. Privacy
Your privacy is our priority. The Passport Photo Tool processes images in your browser, with no storage on our servers unless you choose Print & Ship. Contact information (email, phone) is stored for 30 days for marketing (if consented) or order fulfillment, per our Privacy Policy. We do not sell your data. For questions, email support@jukelingo.com.
11. Disclaimers
Our Services are provided “as is” without warranties, express or implied, including for merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that photos or translations will be accepted by any government, embassy, or third party, as acceptance depends on their rules.
12. Limitation of Liability
To the fullest extent permitted by law, Jukelingo, its affiliates, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from your use of the Services. Our total liability is limited to the amount you paid us (if any) for the specific service.
13. Indemnification
You agree to cover any losses, costs, or claims (including legal fees) we incur due to your misuse of the Services, violation of these Terms, or infringement of third-party rights (e.g., uploading unauthorized content).
14. Governing Law & Disputes
These Terms are governed by the laws of Delaware, USA, without regard to conflict of law principles. Any disputes will be resolved through binding arbitration in Delaware, per the American Arbitration Association’s rules, unless you’re an EU resident, in which case local consumer protection laws may apply. You waive any right to class actions or jury trials.
15. Changes to Terms
We may update these Terms to reflect changes in our Services or laws. Updates will be posted here with a new “Last updated” date. Your continued use after updates constitutes acceptance.
16. Termination
We may suspend or terminate your access to the Services if you violate these Terms, engage in unlawful activity, or at our discretion. You may stop using the Services at any time. Upon termination, your license to use our content ends, but obligations like indemnification survive.
17. Contact Us
Have questions or concerns? Reach out at support@jukelingo.com. We’re here to assist!
Passport Photo Tool Addendum
The Passport Photo Tool is designed to make creating compliant photos easy, but it comes with specific responsibilities and limitations:
- Your Responsibilities: Take a clear, front-facing photo against a plain white/off-white wall in bright, even lighting. Ensure a neutral expression, no smiles, eyes open, no glasses (unless medically required, no glare), and no hats/headwear (except for religious reasons, no shadows). Verify your country’s passport requirements (e.g., US: 2x2 inches, EU: 35x45mm) with the issuing authority before submission.
- AI Limitations: Our tool uses AI to crop and whiten backgrounds. It works best with plain backgrounds and good lighting. Complex backgrounds, shadows, or low light may lead to imperfect results, requiring you to retake the photo.
- Compliance: The tool targets common standards (e.g., US: 600x600px, head 300-413px; EU: 413x531px, head 315-450px), but governments may change rules without notice. You’re responsible for ensuring compliance.
- Print & Ship: For US users, the 4x6 sheet is formatted for printing (six photos). If you choose Print & Ship, we securely transmit the sheet to our partner, who handles printing and shipping. Delivery is estimated at 2-5 days but not guaranteed.
- No Guarantee: We cannot guarantee photo acceptance by any authority due to varying requirements or subjective review processes. If rejected, you may need to retake or resubmit photos.